• Country House Hotel

CAREER OPPORTUNITIES

Night Receptionist (including occasional Porter duties)

The Night Receptionist is responsible for ensuring that a warm and professional welcome is provided to all our guests, first time, on time, every time. The Receptionist will ensure a consistently high quality of service to all guests and support other members of the front desk team and draw on previous customer facing experience to achieve service and revenue targets. An able communicator, the Receptionist must be able to demonstrate their ability to converse with a wide variety of guests and colleagues at all levels, therefore a high standards of literacy, numeracy and computer systems are also essential. The Receptionist must be able to demonstrate their immaculate presentation standards and attention to detail at all times.

 

Duties will include; check in and out of guests including rooming of guests; effective reservation & event enquiry handling; collating guest service feedback; giving, transporting staff to and from work; housekeeping tasks as required; receiving and handover of information; accurate billing and posting of revenue; effective general enquiry handling from guests and colleagues.

 

We would prefer applicants to have a working knowledge of a computerised hotel management system, preferably Opera, however training will be provided to the right candidate.

 

Candidates must be eligible to work in the UK. Please note there is no live-in accommodation available.

 

Permanent position - Shift work

 

Salary – meets national minimum wage.

 

Skills and experience required to perform the role:

  • Good verbal & written communication skills
  • Passion for customer service
  • Current and clean driving license
  • Knowledge of food and beverage service
  • Ability to remain calm and deal with possible difficult situations
  • Fluent English
  • Ability to juggle workload and be flexible
  • Attention to detail
  • Ability to work in a team and on own initiative
  • Computer literate

 

Please send a Covering Letter and CV to: lhodkinson@stapleford.co.uk

 

 

Porter

We are looking for an enthusiastic and friendly person to join the Front Office team on a full-time basis. The position involves meeting and greeting guests, assisting with luggage to and from the rooms and the transportation of guests and staff to and from several locations. General cleaning and tidying of area to maintain hotel standards and any other duties as requested. Full training will be provided.

 

Meets National Minimum Wage.

 

No accommodation provided.

 

Full driving licence required.

 

Please submit CV and Covering Letter to: lhodkinson@stapleford.co.uk.

 

 

Casual Therapists

We are currently looking for Therapists on a casual basis, mainly to cover weekends but also some weekday shifts between 10am and 6pm.

 

To be considered you must hold an NVQ2 and 3 or equivalent in beauty therapy, have excellent customer care skills and the ability to work shifts often at short notice.

 

You must also have at least 2 years’ experience working in the industry.

 

Please send CV with covering letter via email to gspencer@stapleford.co.uk

 

 

Food & Beverage Supervisor – Permanent

We are currently seeking a Food & Beverage Supervisor...

 

As Food & Beverage Supervisor you will need to have a good ability for forward planning, motivating and supervising a team of people to perform to the best possible standard and provide an exceptional level of service. A friendly and outgoing personality and have previous experience of working within a luxury environment and an award-winning restaurant.

 

You will assist the departmental manager with the day-to-day running of the F&B operation, controlling any assigned operational area to the highest standards, in keeping with departmental policy and procedures. Ongoing training is offered with the role and you will be trained on food/wine combinations and the intricate side of food and wine.

 

Skills and experience required to perform the role:

 

  • Excellent verbal communication skills
  • Passion for customer service
  • Excellent interpersonal skills
  • Very strong time management and organisational ability
  • Knowledge of the Hotel industry
  • Fluent English
  • Ability to juggle workload and be flexible
  • Attention to detail

Salary – competitive

 

Please apply, sending your CV and Covering Letter to: fmacedo@stapleford.co.uk

 

 

Food and Beverage Associates

We are currently seeking numerous Food and Beverage Associates to strengthen the team on a casual basis.

 

This role will include:

 

Assisting the restaurant manager and banqueting manager in the day to day running of the operations. Working efficiently to the highest standards keeping in line to departmental policy and procedures within any assigned station and maximising profitability whilst ensuring the highest possible standards of service are delivered.

 

Salary: Meets the National Minimum Wage

Start Date: ASAP

 

Please send CV and Covering Letter/email to: fmacedo@stapleford.co.uk

 

General Job Applications

Stapleford Park is always looking for new members of staff who share our commitment, passion and desire to provide our guests with superb service. If you are a natural professional who is interested in hospitality and looking for a fulfilling career, then please apply in writing with your CV to:

 

Lee Hodkinson

Human Resources Manager

Stapleford Park, Stapleford, Nr. Melton Mowbray, Leicestershire, LE14 2EF

Email: lhodkinson@stapleford.co.uk

Telephone: 01572 787027

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