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Reservationist – Full Time (40 hours per week)

Salary: £19,000 per annum

Here at Stapleford Park we are always looking for great people to work with us and we are currently seeking a Reservation Agent on a full-time permanent basis to join our fantastic team.

Although previous experience working in a similar role is desirable, full training will be given to the right candidate to has a background in the delivery of excellent customer service for telephone and online enquiries.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.

What will I do?

  • Ensure that you provide efficient, prompt, trouble free and courteous service to our guests whilst maximising occupancy.
  • Answering any queries potential guests have on the hotel and wider estate
  • Processing telephone and online bookings and ensure that all information provided by our guests have been passed to the Front of House team.
  • Work closely with the sales & events teams to ensure rooming lists are inputted correctly and be available to answer related queries.

What do I need?

  • Previous experience working in an administrative role
  • Experience of adhering to company procedures
  • Excellent customer service skills and be passionate about exceeding guest expectations
  • Be able to work in a fast-paced working environment and remain calm under pressure
  • Be able to maintain high standards of work whilst dealing with high volume
  • Possess a good command of English and communication skills

This role is generally Monday to Friday with occasional weekends on a rota basis as required by the business.

We offer free meals on duty, free onsite parking and free transport to/from Melton Mowbray.

Please submit your CV and Covering Letter to: lhodkinson@stapleford.co.uk

General Job Applications

Stapleford Park is always looking for new members of staff who share our commitment, passion and desire to provide our guests with superb service. If you are a natural professional who is interested in hospitality and looking for a fulfilling career, you may apply by sending your CV to Lee Hodkinson, HR Manager at lhodkinson@staplefordpark.com Please remember to state which role you are interested in.

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